IF YOU WISH TO RETURN AN ITEM YOU MUST NOTIFY US WITHIN 7 DAYS OF PURCHASE.
THE PRODUCT MUST BE IN ITS ORIGINAL CONDITION AND INCLUDE ALL ORIGINAL PACKAGING MATERIALS and PROMOTIONAL GOODS/OFFERS, WE ARE UNABLE TO REFUND DAMAGED OR USED ITEMS.
Shipping costs are at your own expense, except in instances of receiving a faulty item or an error by Grain Sewing Machines. Where by we will refund the purchase price of the item returned. Your original form of payment will be credited.
If you wish to return your order/item, remember to re-pack the parcel securely and mail it with insurance cover as we cannot give a refund for returns damaged in transit to us (the safety of your parcel lies between yourself and the service you use to return it to us), then send your parcel to the following address:
E.L.Grain Sewing Machines Ltd
Units 1-3 Marlborough Court