2. Shipping and returns
3. Privacy Notice
4. Conditions of Use
5. Novuna Finance complaints policy
1. Product Pricing
If we discover any pricing errors before we process your order, you will be notified immediately with the option to re submit your order at the correct price or cancel the order.
Where offered, free delivery will be UK mainland only.
We process all our orders very quickly, most items are held in stock,
Please allow 3 to 7 working days for your order to arrive.
Some delay may be experienced at peak times, such as Christmas and Bank Holidays.
If the items ordered are in stock, we will normally dispatch on the same day, If your order is urgent please call 0115 9271155 to check availability.
This delivery schedule applies to orders received during weekdays before 3:30pm
Orders placed during the weekend will normally be dispatched on the Monday
We want you to be satisfied with your purchases:
If for any reason you are not satisfied, you may return goods within 14 days and receive a refund.
Returns will only be accepted if you follow the Returns conditions/instructions below within 14 days of purchase.
Orders can be cancelled up to 12noon on day of order, after this time orders will be shipped.
THE PRODUCT MUST BE IN ITS ORIGINAL CONDITION AND INCLUDE ALL ORIGINAL PACKAGING MATERIALS and PROMOTIONAL GOODS/OFFERS, WE ARE UNABLE TO REFUND DAMAGED OR USED ITEMS.
Whilst this website is designed with UK customers in mind, we welcome enquiries from customers in other countries. Prices include UK Sales Tax (VAT), at the prevailing rate, which may not be payable by some overseas customers; however, additional delivery charges will usually apply. Please telephone or email email@example.com and we will do our best to assist.
If you wish to return your order/item, remember to re-pack the parcel securely and mail it with insurance cover as we cannot give a refund for returns damaged in transit to us (the safety of your parcel lies between yourself and the service you use to return it to us), then send your parcel to the following address:
E.L.Grain Sewing Machines Ltd
Units 1-3 Marlborough Court
Shipping costs are at your own expense, except in instances of receiving a faulty item or an error by Grain Sewing Machines. Where by we will refund the purchase price of the item returned. Your original form of payment will be credited.
PLEASE NOTE - FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN DELAYS IN REFUNDING YOU FOR THE GOODS RETURNED.
E.L Grain Sewing Machines take great care to ensure your personal information is kept private. We recognize that we must maintain and use customer information responsibly.
We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services and promotions.
The information we collect is used for ensuring that your order is accurately despatched and for internal marketing purposes only. All online orders are encrypted using the universally recognised “USC SSL” security system; your data will be managed on the PayPal secure server.
We store only the minimum amount of information from you necessary to make a transaction.
We never store your credit card details that are handled by the secure servers at Paypal where payments are handled.
Your personal details will never be passed on to a third party.
We will never give your email address to a third party.
When you log in to E.L Grain Sewing Machines we place a small piece of information, a cookie, on your machine. This is necessary so that we can track your shopping cart selections between pages and that we know you are logged in to E.L Grain Sewing Machines. None of your personal information is stored in this cookie and it is removed from your machine as soon as you logout of the site.
You will need to have cookies enabled on your browser in order to use E.L.Grain Sewing Machines.
E.L. Grain Sewing Machines Ltd are dedicated to your satisfaction.
If you have any suggestions or comments please email us at firstname.lastname@example.org
Education discounts are available on many of our products when ordered via an official local authority purchase order.
Please contact us before ordering to confirm the current "Education Price".
ALL OUR MACHINES AND ELECTRICAL ITEMS ARE 240v UK MAINS VOLTAGE, UNLESS OTHERWISE STATED
Making A Purchase could not be easier.
Just browse our catalogue, and select the items that you wish to buy, they will automatically be placed in your shopping basket.
After you have finished shopping, click on "Check Out" and you will be directed to the secure area of our site (SSL using 128bit encryption) you can then enter your card details in confidence.
Cards accepted are Visa, Visa Electron, MasterCard, Maestro and Solo.
Back Orders: If your item is not in stock, we will back order for you.
Tax Charges: All our prices are inclusive of VAT, unless stated otherwise.
All machines come with the standard manufacturers guarantee; all other products are covered by the Sale of Goods Act.
If you require any information regarding the suitability of an item for a specific purpose please contact us.
Contacting us: If you need to contact us, please email us at email@example.com alternatively, you can call us on 0115 9271155.
We will not despatch any goods until payment has been received in full.
5. Novuna Finance Complaints Policy
On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with the any aspect of the goods you purchased with us you may contact us in any way you prefer. Our contact details are as follows;
Phone: 0115 9271155
E.L.Grain Sewing Machines Ltd
1-3 Marlborough Court
Bennerley Road, Blenhein Ind Est
If your complaint relates to your finance agreement
If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna. Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.
What to do if you can't reach an agreement
If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you.
They can be contacted in the following ways:
Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0300 123 9 123
Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk